Limited Product Warranty

Thank you for choosing YOWEXA. We are committed to providing reliable measuring instruments and excellent customer support. Every product purchased through our official website or authorized retailers is covered by a limited warranty against defects in materials and workmanship under normal use.

Warranty Coverage

Unless otherwise specified on the product page, all YOWEXA products are covered by a 12-month limited warranty from the date of purchase. The warranty is valid only for the original purchaser and is not transferable. Please retain your order confirmation or purchase receipt as proof of purchase.

What’s Covered

During the warranty period, YOWEXA will repair or replace products that fail due to manufacturing defects or quality-related issues. This includes electronic component failures, functional malfunctions under normal operating conditions, and defects in materials or workmanship.

If the original product is no longer available, we may replace it with the same model or an equivalent product of equal or greater value.

What’s Not Covered

The warranty does not apply to:

  1. Damage caused by misuse, abuse, accidental impact, improper installation, unauthorized modification, disassembly or repair, intentional damage, liquid ingress, or natural disasters.
  2. Damage resulting from inadequate maintenance or failure to operate the product in accordance with the user manual.
  3. Products purchased from unauthorized distributors or resellers.
  4. Lost or stolen units.
  5. Damage incurred during return shipment.
  6. Use by minors under 18 years of age without adult supervision.
  7. Normal wear and tear of the product.
  8. Consumable accessories (including batteries) unless proven defective upon initial receipt.
  9. Products without valid proof of purchase.

YOWEXA and its affiliates shall not be liable for any losses or damages arising from the use of this product, except when the product is used for its intended purpose and in strict compliance with the user manual.

Some jurisdictions do not allow limitations or exclusions of incidental or consequential damages, so the above limitations may not apply to you.

This warranty grants you specific legal rights, and you may also have other rights which vary by jurisdiction. All express and implied warranties, including the warranty of merchantability, are limited to the term of this limited warranty.

How to Request Warranty Service

If your product develops a problem during the warranty period, simply contact our customer support team. To help us process your request quickly, please provide your order number, product model, a description of the issue, and photos or videos if available.

Our technical team will evaluate the problem and recommend the most appropriate solution, including troubleshooting, repair, replacement parts, or product replacement when necessary.

Repair & Replacement

Depending on the nature of the issue, YOWEXA may repair the defective product, replace faulty components, or provide a replacement unit. All warranty decisions are made after product inspection and technical evaluation.

Replacement products may be new or refurbished to like-new condition and will meet the original product specifications.

Out-of-Warranty Support

Even after your warranty has expired, we continue to provide professional technical assistance. Paid repair services, replacement parts, and maintenance support are available whenever possible. Service charges will be confirmed before any repair work begins.

Customer Support

Your satisfaction is our priority. If you have any questions regarding warranty coverage or need assistance with your YOWEXA product, our customer support team is always ready to help.

We are dedicated to delivering fast, reliable, and professional after-sales service to ensure the best possible user experience.